Last updated: 22 October 2026 · Applicable to all Score Mithra Fintech Services website and app users
You may request cancellation of a Score Mithra Fintech Services paid service or subscription by contacting our support team or by using the cancellation option available in your account, where provided.
Cancellation of a subscription stops future renewals. Unless otherwise stated at the time of purchase, cancellation does not automatically result in a refund for a service that has already been provided or used.
Refunds may be considered in situations where a paid service could not be delivered because of a technical issue attributable to Score Mithra Fintech Services.
Refund requests may also be reviewed where a payment was made accidentally or where the same transaction was charged more than once, subject to verification.
All refund requests are reviewed individually. Approval of a refund is not automatic and may depend on the nature of the service, payment status and whether the service has already been used.
Unless required by applicable law, payments may not be refundable once a digital service has been successfully delivered or used.
This may include services where you have already accessed your credit report, received a credit score, generated a personalised report or used a paid credit-related feature.
Fees paid for services that have already been completed may therefore not qualify for a refund.
If you believe that you have been charged more than once for the same transaction, please contact us with the relevant payment details.
After verifying the duplicate transaction, the additional amount may be refunded to the original payment method.
If your payment fails but the amount has been debited from your bank account or payment method, the transaction will generally be subject to the payment gateway or banking system's settlement process.
If the amount does not return automatically within the applicable banking or payment gateway timeline, you may contact our support team with the transaction details so that we can assist you.
Where a Score Mithra Fintech Services subscription is configured for automatic renewal, the subscription may renew according to the billing frequency selected at the time of purchase.
You are responsible for cancelling the subscription before the next billing date if you do not wish to continue the service.
Cancellation after a renewal payment does not necessarily qualify for a refund unless the transaction meets the applicable refund conditions.
To request a refund, contact Score Mithra Fintech Services support and provide the following information:
We may request additional information where necessary to verify the transaction and process your request.
Once a refund is approved, it will normally be initiated to the original payment method used for the transaction.
The time required for the refunded amount to appear in your account may depend on your bank, card issuer, UPI provider or payment gateway.
Score Mithra Fintech Services cannot guarantee an exact crediting time after the refund has been successfully initiated.
If you believe a payment was made without your authorisation or there is an issue with a transaction, please contact us first so that we can investigate and assist you.
We reserve the right to provide relevant transaction information to payment providers or financial institutions when responding to a payment dispute or chargeback.
We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, payment processes or applicable legal requirements.
Any revised version will be published on this page with an updated "Last updated" date.
If you have questions about cancellation, refunds or payments, please contact our support team: